EL LIDERAZGO SERVIDOR Y SU INCIDENCIA EN EL DESEMPEÑO ORGANIZACIONAL EN PROFESIONALES DE ADMINISTRACIÓN EN EL PERÚ
Barra lateral del artículo
Contenido principal del artículo
Resumen
El objetivo de la investigación fue medir la incidencia del liderazgo servidor en el desempeño organizacional en profesionales de administración del Perú. La investigación tuvo un enfoque cuantitativo, a través del diseño no experimental de corte transversal, de alcance explicativo causal. La muestra fue 385 profesionales colegiados en administración a los que se les aplicó una encuesta virtual utilizando un cuestionario de 58 ítems que miden las variables; los datos se procesaron mediante el programa estadísticos SPSS; se realizaron estadísticos descriptivos y modelo de ecuaciones estructurales. Los resultados indican que el empoderamiento, autenticidad, mayordomía y responsabilidad, como dimensiones del liderazgo servidor, explican el 79 % del comportamiento de la variable desempeño organizacional.
Detalles del artículo
Esta obra está bajo una licencia internacional Creative Commons Atribución 4.0.
Citas
Aboramadan, M., Dahleez, K., & Hamad, M. (2020). Servant leadership and academics outcomes in higher education: the role of job satisfaction. International Journal of Organizational Analysis, 29 (3), 562 - 584. https://doi.org/10.1108/IJOA-11-2019-1923
Aboramadan, M., Hamid, Z., Kundi, Y., & el Hamalawi, E. (2022). The effect of servant leadership on employees’ extra-role behaviors in NPOs: The role of work engagement. Nonprofit Management and Leadership, 33 (1), 109 – 129. https://doi.org/10.1002/nml.21505
Adiguzel, Z., Ozcinar, M., & Karadal, H. (2020). Does servant leadership moderate the link between strategic human resource management on rule breaking and job satisfaction? European Research on Management and Business Economics, 26 (2), 103 - 110. https://doi.org/10.1016/j.iedeen.2020.04.002
Ahmad, K., Jasimuddin, S., & Kee, W. (2018). Organizational climate and job satisfaction: do employees’ personalities matter? Management Decision, 56 (2), 421 - 440. https://doi.org/10.1108/MD-10-2016-0713
Al-Asadi, R., Muhammed, S., Abidi, O., & Dzenopoljac, V. (2019). Impact of servant leadership on intrinsic and extrinsic job satisfaction. Leadership & Organization Development Journal, 40 (4), 472 - 484. https://doi.org/10.1108/LODJ-09-2018-0337
Ali, F., Rasoolimanesh, S., Sarstedt, M., Ringle, C., & Ryu, K. (2018). An assessment of the use of partial least squares structural equation modeling (PLS-SEM) in hospitality research. International Journal of Contemporary Hospitality Management, 30 (1), 514 - 538. https://doi.org/10.1108/IJCHM-10-2016-0568
Bafarasat, A. (2021). Is our urban water system still sustainable? A simple statistical test with complexity science insight. Journal of Environmental Management, 280, 111748. https://doi.org/10.1016/j.jenvman.2020.111748
Berberoglu, A. (2018). Impact of organizational climate on organizational commitment and perceived organizational performance: empirical evidence from public hospitals. BMC health services research, 18 (1), 1 - 9. https://doi.org/10.1186/s12913-018-3149-z
Cerci, P., & Dumludag, D. (2019). Life satisfaction and job satisfaction among university faculty: The impact of working conditions, academic performance and relative income. Social Indicators Research, 144 (2), 785 - 806. https://doi.org/10.1007/s11205-018-02059-8
Chiavenato, I. (2009). Comportamiento organizacional: La dinámica del éxito en las organizaciones (2Ed). México: McGraw-HILL.
Choi, Y., & Ha, J. (2018). Job satisfaction and work productivity: The role of conflict-management culture. Social Behavior and Personality: an international journal, 46 (7), 1101 - 1110. https://doi.org/10.2224/sbp.6940
Cohen, J. (1988). Statistical power analysis for the behavioral sciences. Lawrence Erlbaum Associates, New York, NY. http://www.utstat.toronto.edu/~brunner/oldclass/378f16/readings/CohenPower.pdf
Drucker, P. (2002) Los desafíos de la Gerencia del Siglo XXI. Bogotá: Grupo Editorial Norma.
Ellahi, A., Rehman, M., Javed, Y., Sultan, F., & Rehman, H. (2022). Impact of Servant Leadership on Project Success Through Mediating Role of Team Motivation and Effectiveness: A Case of Software Industry. SAGE Open, 12 (3). https://doi.org/10.1177/21582440221122747
Eva, N., Robin, M., Sendjaya, S., Van Dierendonck, D., & Liden, R. (2019). Servant leadership: A systematic review and call for future research. The Leadership Quarterly, 30 (1), 111 - 132. https://doi.org/10.1016/j.leaqua.2018.07.004
Goestjahjanti, F., Pasaribu, S., Sadewo, T., Srinita, S., Meirobie, I., & Irawan, A. (2022). The Effect of Transformational Leadership, Servant Leadership, and Organizational Learning on Manufacturing Industry Performance. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.895361
Hair, J., Hult, G., Ringle, C., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM). Los Angeles, USA; Sage Publications. https://us.sagepub.com/en-us/nam/a-primer-on-partial-least-squares-structural-equation-modeling-pls-sem/book244583
Hair, J., Ringle, C., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing theory and Practice, 19 (2), 139 - 152. https://doi.org/10.2753/MTP1069-6679190202
Hair, J., Risher, J.., Sarstedt, M., & Ringle, C. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31 (1), 2 - 24. https://doi.org/10.1108/EBR-11-2018-0203
Henseler, J., Hubona, G., & Ray, P. (2016). Using PLS path modeling in new technology research: updated guidelines. Industrial management and data systems, 116 (1), 2 - 20. https://doi.org/10.1108/IMDS-09-2015-0382
Hoch, J., Bommer, W., Dulebohn, J., & Wu, D. (2018). Do Ethical, Authentic, and Servant Leadership Explain Variance Above and Beyond Transformational Leadership? A Meta-Analysis. Journal of Management, 44 (2), 501 – 529. https://doi.org/10.1177/0149206316665461
Hu, L., & Bentler, P. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural equation modeling: a multidisciplinary journal, 6 (1), 1 - 55. https://doi.org/10.1080/10705519909540118
Huang, J., Li, W., Qiu, C., Yim, F., & Wan, J. (2016). The impact of CEO servant leadership on firm performance in the hospitality industry. International Journal of Contemporary Hospitality Management, 28 (5), 945 – 968. https://doi.org/10.1108/IJCHM-08-2014-0388
Huang, C.., Weng, R., Wu, T., Hsu, C., Hung, C., & Tsai, Y. (2020). The impact of person‐centred care on job productivity, job satisfaction and organizational commitment among employees in long‐term care facilities. Journal of Clinical Nursing, 29 (15-16), 2967 - 2978. https://doi.org/10.1111/jocn.15342
Isabel, R., David, M., & Gabriel, C. (2021). The effect of servant leadership on employee outcomes: does endogeneity matter? Quality & Quantity, 1 - 19. https://doi.org/10.1007/s11135-021-01109-7
Jermsittiparsert, K. (2020). Leadership and industry 4.0 as a tool to enhance organization performance: Direct and indirect role of job satisfaction, competitive advantage and business sustainability. Agile Business Leadership Methods for Industry 4.0, 233 - 257. https://doi.org/10.1108/978-1-80043-380-920201014
Kaur, P. (2018). Mediator analysis of job satisfaction: relationship between servant leadership and employee engagement. Metamorphosis, 17 (2), 76 - 85. https://doi.org/10.1177/0972622518804025
Kaya, B., & Karatepe, O. (2020). Does servant leadership better explain work engagement, career satisfaction and adaptive performance than authentic leadership? International Journal of Contemporary Hospitality Management, 32 (6), 2075 – 2095. https://doi.org/10.1108/IJCHM-05-2019-0438
Kim, T., & Chang, J. (2018). Organizational culture and performance: a macro-level longitudinal study. Leadership & Organization Development Journal, 40 (1), 65 - 84. https://doi.org/10.1108/LODJ-08-2018-0291
Kumari, K., Abbas, J., Hwang, J., & Cioca, L. (2022). Does Servant Leadership Promote Emotional Intelligence and Organizational Citizenship Behavior among Employees? A Structural Analysis. Sustainability, 14 (9), 5231. https://doi.org/10.3390/su14095231
Lambert, E., Keena, L., Leone, M., May, D., & Haynes, S. (2020). The effects of distributive and procedural justice on job satisfaction and organizational commitment ofcorrectional staff. The Social Science Journal, 57 (4), 405 - 416. https://doi.org/10.1016/j.soscij.2019.02.002
Langhof, J., & Güldenberg, S. (2020). Servant Leadership: A systematic literature review—toward a model of antecedents and outcomes. German Journal of Human Resource Management, 34 (1), 32 – 68. https://doi.org/10.1177/2397002219869903
Liu, H. (2019). Just the servant: An intersectional critique of servant leadership. Journal of Business Ethics, 156 (4), 1099 - 1112. https://doi.org/10.1007/s10551-017-3633-0
Lumpkin, A., & Achen, R. (2018). Explicating the synergies of self‐determination theory, ethical leadership, servant leadership, and emotional intelligence. Journal of Leadership Studies, 12 (1), 6 - 20. https://doi.org/10.1002/jls.21554
Maibvisira, G., & Tefera, O. (2022). The Impact of Servant Leadership on the Performance of Commercialised State-owned Enterprises in Zimbabwe: An Empirical Study. African Journal of Business and Economic Research, 17(1), 101–129. https://doi.org/10.31920/1750-4562/2022/v17n1a5
Mardani, A., Nikoosokhan, S., Moradi, M., & Doustar, M. (2018). The relationship between knowledge management and innovation performance. The Journal of High Technology Management Research, 29 (1), 12 - 26. https://doi.org/10.1016/j.hitech.2018.04.002
Mcquade, K., Harrison, C., & Tarbert, H. (2021). Systematically reviewing servant leadership. European Business Review, 33 (3), 465 – 490. https://doi.org/10.1108/EBR-08-2019-0162
Meng, J., & Berger, B. (2019). The impact of organizational culture and leadership performance on PR professionals’ job satisfaction: Testing the joint mediating effects of engagement and trust. Public Relations Review, 45 (1), 64 - 75. https://doi.org/10.1016/j.pubrev.2018.11.002
Ngah, N., Abdullah, N., & Mohd, N. (2021). Servant Leadership, Volunteer Retention, and Organizational Citizenship Behavior in Nonprofit Organizations: Examining the Mediating Role of Job Satisfaction. Nonprofit and Voluntary Sector Quarterly. https://doi.org/10.1177/08997640211057409
Pang, K., & Lu, C. (2018). Organizational motivation, employee job satisfaction and organizational performance: An empirical study of container shipping companies in Taiwan. Maritime Business Review, 3 (1), 36 - 52. https://doi.org/10.1108/MABR-03-2018-0007
Petcu, M., Sobolevschi, M., Anica, A., Curea, S., Motofei, C., & Popescu, A. (2021). Multidimensional assessment of job satisfaction in telework conditions. Case study: Romania in the covid-19 pandemic. Sustainability, 13 (16), 8965. https://doi.org/10.3390/su13168965
Pino, R., Arévalo, D., & Padilla, C. (2020). El liderazgo servidor y la satisfacción laboral en estudiantes de maestría en administración de empresas. Formación Universitaria, 13 (6), 205 - 216. http://dx.doi.org/10.4067/S0718-50062020000600205
Pérez, J., & Fidalgo, M. (1995). Job satisfaction: Overall job satisfaction scale. Barcelona: Centro Nacional de Condiciones de Trabajo. https://www.cso.go.cr/legislacion/notas_tecnicas_preventivas_insht/NTP%20394%20-%20Satisfaccion%20laboral%20escala%20general%20de%20satisfaccion.pdf
Ramírez, J., López, V., Vidal, M., Ramírez, A., & Morejón, M. (2021). Las tecnologías de la información y la comunicación como factor de desempeño competitivo en instituciones de salud. Revista Cubana de Información en Ciencias de la Salud, 32 (2). http://scielo.sld.cu/scielo.php?pid=S2307-21132021000200009&script=sci_arttext&tlng=en
Robbins, S. (2004). Comportamiento organizacional, Ed. Prentice, Hall, México.
Sahibzada, U., Cai, J., Latif, K., & Sahibzada, H. (2020). Knowledge management processes, knowledge worker satisfaction, and organizational performance: Symmetric and asymmetrical analysis. Aslib Journal of Information Management, 72 (1), 112 - 129. https://doi.org/10.1108/AJIM-10-2019-0276
Salessi, S., & Omar, A. (2017). Capital psicológico y regulación emocional en el trabajo: El rol mediador de la satisfacción laboral. Estudos de Psicologia, 22 (1), 89 - 98. http://dx.doi.org/10.22491/1678-4669.20170010
Sihombing, S., Astuti, E., Al Musadieq, M., Hamied, D., & Rahardjo, K. (2018). The effect of servant leadership on rewards, organizational culture and its implication for employee’s performance. International Journal of Law and Management, 60 (2), 505 - 516. https://doi.org/10.1108/IJLMA-12-2016-0174
Van Dierendonck, D. (2011). Servant leadership: A review and synthesis. Journal of management, 37 (4), 1228 - 1261. https://doi.org/10.1177/0149206310380462
Van Wieringen, M., Kee, K., Gobbens, R., Nies, H., Beersma, B., & Groenewegen, P. (2022). Exploring crucial programme characteristics and group mechanisms of an empowerment programme for certified nursing assistants—A qualitative study. Journal of Advanced Nursing, 1 - 11. https://doi.org/10.1111/jan.15259
Wang, Z., Ren, S., & Meng, L. (2022). High-performance work systems and thriving at work: the role of cognitive appraisal and servant leadership. Personnel Review, 51 (7), 1749 – 1771. https://doi.org/10.1108/PR-10-2019-0561
Zhou, G., Gul, R., & Tufail, M. (2022). Does Servant Leadership Stimulate Work Engagement? The Moderating Role of Trust in the Leader. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.925732